Microsoft finally gets to East Africa….
Wednesday, June 25th, 2008The problem with writing is that you cannot express feelings on paper, or computer in this case; one cannot be too sure whether I am thrilled or just being sarcastic in the title of this post. To be honest, neither is the case… well I am just a little bit more leaning on the sarcastic side. So the daily newspaper the monitor reported that Microsoft is finally going to start distributing in East Africa through a company Comtel Integrators. Actually the article says that the two have signed a deal that shall enable Comtel Integrators to “to vend its (Microsoft) products exclusively in the East and Southern African region”. Some of the products that Comtel shall be providing - corporate email, data storage, multimedia content, web conferencing, office servers and several others.
As I was reading this article a couple of things made me react internally. First, a Mr Wayne Robinson who is mentioned as the Director of Business Development apparently said that “…the development will now make it possible for local companies, NGOs and other entities to buy and use Microsoft’s software products legally…”. I was thinking to myself, “I would like to see how they pull off THAT one!” Consider that recently, Microsoft had to extend support for Windows XP apparently because of the poor reception of Windows Vista by consumers for a number of reasons, among which is the fact that it is a hardware hog. Now many of the SMEs, and in this case I speak for the few SMEs that I know in Uganda, might own a few computers but they are probably not able to comfortably run Windows Vista. And this hardware hogging issue seems to be a global problem not just for countries where people have less access to computers. Even if we were to assume that the SMEs shall purchase Windows XP, I do not see aUgandan business man spending over $150 on the operating system alone and we have not even started considering other applications that he might have to pay for, when he can get it “for free” from a friend on the street.
The second thing that grabbed my attention in this article was another statement by Mr. Robinson “Today in East and Central Africa we believe we have a calling to impact the population through the way we know best—that is to use computer technology to better the lives of people”. I shall not discuss this too much because it can easily grow into a very philosophical debate, however, I always wonder about these statements about how the computer shall magically better the lives of people some of whom have never seen anything more than a radio!
By the way I had never heard of Comtel Integrators before and so I decided to browse around looking for information about them and came across the client portfolio of Mountbatten Ltd who had Comtel as one of their clients. According to the portfolio,
“..Mountbatten Ltd. implemented a full Joomla! installation including VirtueMart, an opensource e-commerce solution. Now ComTel is selling their catalogue through the web, thereby lowering their costs of sales…. On top of that, ComTel sales and support staff is using SugarCRM to manage their daily work.”
This was a pleasant surprise and then I read the “fine print”.. “Due to a change in Comtel’s strategy from a hardware vendor to a service provider, the Comtel website has been redesigned.” How I wish they had taken on the open source strategy to their product lines!